Refund Policy
Veni, Vidi, Volavi LLC ("we", "us") Effective date: September 29, 2026
This policy is part of our Terms of Service. It is how refunds work for courses, memberships, and shop orders bought on www.venividivolavi.com or campus.venividivolavi.com.
The Pass Guarantee in the Terms is an extra refund right. You cannot receive more than one refund for the same purchase.
Course refunds within 7 days
Email us within 7 days of the purchase. We will refund a course if both of these are true:
- you have passed no more than 20% of the course's modules, as shown on your Course Tracker (send us a screenshot with your email), and
- you have not taken any course final.
This 7-day refund applies to our ground school courses, including GS 601 Cockpit Comeback. It does not apply to Cloud Hopper or any other membership.
After 7 days
After those 7 days, or if you have passed more than 20% of the course's modules or have taken a course final, the course purchase is final. Two exceptions:
- the Pass Guarantee, if you qualify, or
- a refund the law requires.
Pass Guarantee
The Pass Guarantee is an extra refund right. It covers only the ground school courses listed in the Terms. It does not cover GS 601 Cockpit Comeback, Cloud Hopper, or any other membership.
Email zack@venividivolavi.com within 30 days of your FAA knowledge test date. Use the subject line "Pass Guarantee claim" and attach the documents listed in the Terms.
You may receive only one Pass Guarantee refund per student, across all of our courses. A purchase that was already refunded, or that was charged back, is not covered again. You cannot receive more than one refund for the same purchase.
The full wording is in the Terms of Service under the heading Pass Guarantee (section anchor #pass-guarantee).
Duplicate or mistaken charges
If we charge you twice for the same purchase, or we charge you by mistake, we refund that extra or mistaken charge in full. Refunding a duplicate charge is not a second refund of a purchase we already refunded.
Memberships
You may cancel Cloud Hopper, or any other membership, at any time by emailing zack@venividivolavi.com. Cancellation stops future billing. We do not refund the current billing period, or part of a month, unless the law requires it.
Shop orders
Shop items follow the shop's own shipping and return terms posted at checkout.
How to ask
Email zack@venividivolavi.com. Include the email address on your account. For a course, membership, duplicate charge, or shop question, use the subject line "Refund request."
A Pass Guarantee claim uses the subject line "Pass Guarantee claim," not "Refund request," and it needs the documents listed in the Terms.
How a refund is paid
If we approve the refund, we send it to your original payment method within 14 days of approval. Your bank may take another 5 to 10 business days to post it.
If we cannot refund the original payment method, we will pay you by check or bank transfer. The Pass Guarantee uses this same rule.
Access after a refund
When a course refund is approved, your access to that course ends. That includes a 7-day refund and a Pass Guarantee refund.
Chargebacks
Email us before you dispute a charge with your bank or card issuer. Use the subject line "Refund request" and we will look at it. If a purchase is charged back, we do not also refund that same purchase.
Contact
Veni, Vidi, Volavi LLC Gulf Breeze, FL zack@venividivolavi.com (424) 480-5391